Dynamics 365 Customer Engagement (formerly Microsoft Dynamics 365 CRM) is a unified, cloud-based platform driven by analytics that helps organisations of all sizes manage and enhance customer interactions.
This powerful platform seamlessly integrates CRM (Customer Relationship Management), CDP (Customer Data Platform) and CXM (Customer Experience Management) into a single solution. Dynamics 365 CE is designed to maximise return on investment and boost efficiency by effectively supporting all your end-to-end customer engagement activities.
Dynamics 365 for Customer Engagement comprises the following Dynamics 365 applications and their respective services:
• Dynamics 365 Marketing
• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Project Service Automation
This cutting-edge solution is leading and highly effective in today’s continuously evolving business landscape. This AI-powered, cloud-based CRM application expertly centralises various client interactions, delivering distinctive and personalised customer experience.
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