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AI Chatbots vs. Human Agents: Who Wins in E-Commerce?

Wondering whether AI chatbots or human agents are better for e-commerce? Discover the strengths and weaknesses of each in this in-depth comparison.

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AI Chatbots vs. Human Agents: Which Is Better for E-Commerce? - HackMD
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AI Chatbots vs. Human Agents: Which Is Better for E-Commerce? - HackMD

In today’s fast-paced e-commerce world, providing effective and efficient customer service is crucial. With the advent of AI chatbots and human agents, businesses are now faced with the decision of which option suits their needs best. Let’s delve int

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