Key Features of Field Service Management Software
Field Service Management (FSM) software includes vital features that boost efficiency and customer satisfaction:
Billing & Invoicing: Streamlines payment processes with quick invoice generation.
Calendar Management: Simplifies scheduling and prevents double bookings.
Customizable Forms: Captures specific service data for tailored service delivery.
Dispatch Management: Optimizes technician assignments for better response times.
Mobile Access: Empowers field technicians with on-the-go access to schedules and customer data.
Quotes/Estimates: Facilitates on-site quote generation for faster customer decisions.
Scheduling: Efficiently assigns service calls to maximize technician productivity.
Service History: Provides access to past service records to improve customer relationships.
Work Order Management: Tracks tasks from start to finish for better coordination.
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