Instructors can use active-listening techniques in the classroom to respond to student incivility (Morrissette, 2001). However, they need to remember that not every conflict is resolved through one conversation.

Listen

Listening is one of the most important skills for resolving conflict. It's easy to lose track of what is being said, but it's crucial.

Listen to the underlying principles, cultural values, emotions, and issues behind what is being said. It's also helpful to consider body language and tone of voice.

After listening, ask questions to seek clarification. This helps ensure the person's understanding and may help prevent future misunderstandings. 

During the conversation, be careful not to over-react or use inflammatory language. This can escalate the situation and can be difficult for students to control.

There are a number of resources on campus to assist your student in navigating conflicts. These include Resident Assistants (RAs), Community Assistants (CAs), and the office of Community Standards Conflict Resolution (CSCR).

Talk

Regardless of the situation, it is always best to listen to what your students are saying and try to understand their thoughts and feelings. So, instead of writing wow essays in your notebook about how bad you feel and what's bothering you, it's much better and more effective to discuss the situation. Providing them with a safe space to talk is often all they need to come to terms with the conflict that is affecting them and their future.

In fact, a student who is actively listening and genuinely interested in what you have to say is more likely to be receptive to your suggestions and feedback.

Actively listening to the other person is a good way to demonstrate to your students that you care about them and want to do what you can to help them succeed in college and beyond. This is especially true for new and transfer students, who may be unsure of what's expected of them in their new environment. Using the right strategies to deal with their stressors can lead to better relationships and improved academic performance. The key is to remember that each student has unique needs and concerns, which will vary as they move through their college journey.

Listen to the other person's feelings

Active listening is one of the best skills you can have when you are in a conflict situation. It is a skill that enables you to get a clear understanding of the other person's issues, perspectives and emotions.

When you listen to someone, it is important to be mindful of your own emotions as well. Emotions are an integral part of the workplace and can easily fuel a conflict.

Defending yourself while someone's emotional level is high isn't helpful and will only increase the intensity of the conflict.

By consciously choosing how you will respond to the situation, you can decrease your stress levels and help resolve the conflict.

If you have a difficult time getting your point across, consider humor as a way to help loosen up. It can also be a good tool to make your partner feel comfortable discussing solutions. By the way, read this post if you're looking for educational help tools. You'll find a lot of useful information there. Of course, it is best to read this topic in a good and conflict-free mood.

Apologize

Apology is a common way to resolve a conflict, especially when the offense is not serious or involves people who you know. However, an apology can be a painful experience for both parties involved.

An effective apology can relieve tension, help restore trust and improve relationships (Mu Bobcel, 2019). When it is not offered in an appropriate manner, an apology often makes the situation worse.

When students are expressing strong emotions, it is important to listen carefully and offer them a safe place to calm down. In addition, it is helpful to ask them what they want to accomplish as a result of the conflict.