In the hospitality industry, first impressions matter, and they often begin long before guests set foot on the property. Ari Motel, a leader in guest satisfaction, emphasizes the importance of connecting with guests before their arrival to ensure a seamless and memorable experience. By establishing communication early, hotels can personalize their stay, address concerns, and build lasting relationships with their guests. Here are some of Ari Motel’s best pre-arrival connection tips.
1. Personalized Pre-Arrival Emails
Ari Motel recommends sending personalized emails to guests a few days before their stay. These emails can include a warm welcome, reservation details, and recommendations for nearby attractions. Personalizing the email with the guest’s name and mentioning any special requests they’ve made creates a sense of care and attention.
2. Offering Digital Check-In Options
In the digital age, convenience is key. Offering guests the option to check in online before their arrival speeds up the process and gives them more control over their stay. Ari Motel found that guests appreciate this streamlined experience, which reduces wait times and enhances overall satisfaction.
3. Providing a Virtual Tour of the Property
Another way to connect with guests pre-arrival is through a virtual tour of the hotel. Ari Motel advises offering guests a sneak peek of the amenities, rooms, and dining areas via video or interactive images. This not only builds excitement but also helps guests familiarize themselves with the property.
4. Gathering Guest Preferences
Ari Motel believes in collecting information about guest preferences ahead of time. This could include room temperature, pillow type, or dietary restrictions. Knowing these preferences allows the hotel to customize the stay, making guests feel special and cared for.
Conclusion
By implementing these pre-arrival tips, hotels like Ari Motel can create a strong bond with their guests, ensuring a memorable and delightful stay from the very beginning.
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