The term Kaizen is derived from two Japanese characters; kai, meaning “change” and zen meaning “continuous improvement”.

As QaizenX explains, continuous improvement can lead to exceptional experiences. Where K changes with Q and X is Exceptional Experience.

QaizenX (Kaizen) aims to eliminate waste in the process by implementing the PDCA cycle – the system for executing Kaizen. The PDCA acronym stands for Plan – Do – Check – Act.

QaizenX is a comprehensive experience management platform that lets you create, launch and analyse a feedback survey. But the important part is to take action on the received data. With QaizenX, you can create an action plan to improve the experience for your customers, employees, communities, etc.

You can create a survey with predefined templates or you can even make your set of survey questions. Choose the style that’s right for your industry to make your feedback more relevant. With QaizenX, you can collect feedback via email, WhatsApp, SMS, QR Code and analyse the response.