Feedback 24 is a specialized provider of business audit services, leveraging the powerful "mystery shopper" methodology. Established in 2016, the company has carved a niche for itself in the competitive audit services market, catering to both leading brands and thriving retail enterprises.


Our mystery shoppers, acting as real customers, gather objective insights that are invaluable for improving service quality, boosting employee professionalism, optimizing costs, and identifying untapped revenue opportunities. This data-driven approach is particularly crucial in an era when poor customer service can lead to devastating consequences - as studies suggest, around 52% of unsatisfied customers simply "vote with their feet" and abandon brands, opting for more responsive competitors.


Recognizing the gravity of this challenge, Feedback 24 offers a cutting-edge solution. Our team of highly trained, professional mystery shoppers meticulously evaluate various touchpoints of your business, providing an unbiased, customer-centric perspective on the performance of your staff. This invaluable intel empowers management and frontline employees to pinpoint areas for improvement, ultimately enhancing the overall customer experience.